Knowledge base

About Us

1. Who is Butcher Box?
2. Why Is Butcher Box Chicken Better?
3. Why Is Butcher Box Beef Better?
4. How Does This Service Work?
5. Do you have a store we can shop at?
6. Can we Visit Your Farms?
7. Which local farms to you deal with?
8. Is this the same company as in the USA?
9. What makes your vacuum sealed packaging better?

Managing Your Subscription

1. Can I Order Once Only or Order for a Gift?
2. Can We Customize Our Box?
3. Can We Customize Future Deliveries Right Now?
4. Can I Change Products on Each Order?
5. I Am Going On Vacation For 2 Weeks And Need To Move My Next Process Order Date For 2 Weeks Late Can I Do That?
6. Can I Choose How Often My Order Will Be Delivered?
7. Can I Upgrade To A Larger Size?
8. How Do I Update Credit Card/Payment Information
9. Can I Get My Order Sooner Than Originally Scheduled?
10. Can I Have an Order Delivered to a Different Address (cottage, parents, etc)?

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Shipping & Delivery

1. Can I Choose How Often My Order Will Be Delivered?
2. Which Area Do You Deliver?
3. How Much Does Shipping or Delivery Cost?
4. When Will I Receive My Order?
5. Will You Deliver To My Work?
6. What If I Live In A Condo?
7. Can I Choose my Delivery Date?
8. Can I Have an Order Delivered to a Different Address (cottage, parents, etc)?
9. Where are your prices - how do I see your prices?
10. What does "curb side pick up" mean?

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Product Questions

1. What Is The Difference Between 100% Grass Fed Grass Finished And 100% Grass Fed Grain Finished?
2. Are Your Products Gluten Free?
3. My Chicken has an odour to it - is this normal?
4. How is Your Seafood Caught/Is Your Seafood Wild or Farmed?
5. Is Your Fish Sushi Grade?
6. Do you offer pasture raised poultry?
7. What is in your chicken feed?
8. What makes your vacuum sealed packaging better?
9. What is the best method for thawing Butcher Box products?
10. What do you feed 100% grass fed grass finished beef in the winter months?

General Questions

1. How do Gift Cards Work?
2. How do I Redeem an "In Store Credit"?
3. Can I add points to my order or add extra items to my order?
4. I'm an existing customer - why can't I find my subscription or edit my next order?
5. Where are your prices - how do I see your prices?
6. What does "curb side pick up" mean?
7. What do you feed 100% grass fed grass finished beef in the winter months?
8. Updating Address Information
9. What is the best way to dispose of the dry ice?

COVID Update

1. COVID Update