General Questions

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  1. How do Gift Cards Work? When you purchase a gift card for someone you will receive an email confirming your purchase.  Your recipient will also receive an email which contains a personal message from you, along with a gift card number - this number will be a link they can click on to be taken directly to our ...
  2. How do I Redeem an "In Store Credit"? If you have an instore credit balance that you wish to use, you can easily apply it to a new order.  Simply cancel your existing subscription and place a new order - you will then have the opportunity to apply any in store credit to that new order. You can also place a one time order ...
  3. Can I add points to my order or add extra items to my order? Absolutely!!  One of our favourite features with our new site is that you don't have to stick your order exactly to the points listed - you can add extra items and simply purchase top up points if you go over the order total!  The system will let you know when you have reached the preset total ...
  4. I'm an existing customer - why can't I find my subscription or edit my next order? Congratulations!  You have logged in to our all new, custom designed, updated website with many, many great changes, as requested in feedback from you, our customers! For privacy and security reasons, we are not able to transfer passwords, payment information and subscription permissions - ...
  5. Where are your prices - how do I see your prices? It is very easy to see our box prices - simply click on "Build a Box" - you will be asked for your postal code and your email adress. This serves two purposes - If you enter your email address and already have a subscription, you will be reminded that you have a subscription and be asked if ...
  6. What does "curb side pick up" mean? Thank you for your question - we've started a new option for you - if you live locally, or if you perhaps want your order sooner than we are expecting to be in your area - we now offer curb side pick up - you can make arrangements with us to pick up your order from our offices here in ...
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