Managing Your Subscription

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  1. Can I Order Once Only or Order for a Gift? Yes, you can order once or as a gift.  To place a 1 time order, choose "Build A Box" on our Home page you will be guided to enter your postal code and email address - don't worry, this information is simply so we can determine if we can ship to you (or your recipient). If you are shipping ...
  2. Can We Customize Our Box? Absolutely - in fact, we insist on it! Our boxes are not pre set as to contents, you choose which box you would like to order, then you browse our products page to choose the items in your box - whether you choose several different items, a few of 2 or 3 choices, or all of one item - it's up to you!
  3. Can We Customize Future Deliveries Right Now? Yes, definitely.  You can modify orders any time before the next order processes - whether it's as soon as you receive your order or the day before it's due to renew, as long as you remember to click "Update Order" after you edit, your changes will be saved. **Please complete product ...
  4. Can I Change Products on Each Order? You can make changes to your product selections any time before the processing date of the next order - we have a great guide here for you. Once you have logged in you will see a directory to the left of your screen, click on "My Subscriptions" On the My Subscriptions page you will select Edit ...
  5. I Am Going On Vacation For 2 Weeks And Need To Move My Next Process Order Date For 2 Weeks Late Can I Do That? No problem - simply log in to your account, choose "My Subscriptions" from the list -      Then choose "Edit" Then choose "Change Next Process Date"   Using the calendar to the right of the date box choose your next process date and click "Save Subscription" ...
  6. Can I Choose How Often My Order Will Be Delivered? Yes, we’ve designed this site with differing frequency needs in mind.    When you place your first order, if it is any order other than our "Stock up and Save", you can select 3, 4, 5 or even 6 weeks as your renewal period. If you would like a frequency other than those listed, ...
  7. Can I Upgrade To A Larger Size? Absolutely, simply log into your account   Click on My Subscriptions Click on your subscription number   Click edit Click change box size   If at anytime you're not sure, please reach out via email to Customer Service or call us at ...
  8. How Do I Update Credit Card/Payment Information Once you have logged in, choose "My Payment Options" from the directory to the left of your screen.  Complete the address confirmation, once you have done so you will see the screen below -    You can enter your new card information, click on "Continue".  In order to ...
  9. Can I Get My Order Sooner Than Originally Scheduled? Absolutely, you can change your next order processing date to be sooner, even make the order process the same day if you wish - and we will deliver/ship as soon as possible after that for you.  1.  Simply sign in to your account and from the directory list to the left choose ...
  10. Can I Have an Order Delivered to a Different Address (cottage, parents, etc)? Absolutely! If you are going to your own or renting a cottage; if you plan to visit with family or friends; if you simply want to treat someone to a box on your subscription - simply log in to your account, go to your Address Book in the directory to the left, click on Add Address, enter the ...
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