Product Questions

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  1. What Is The Difference Between 100% Grass Fed Grass Finished And 100% Grass Fed Grain Finished? That’s a great question. Many claim to be 100% Grass Fed however it’s also important to know how the animal is finished or fed, is it a grass finish or grain finish? At Butcher Box, we are proud to offer you the choice of 100% grass fed, grass finished; along with our grass fed, grain ...
  2. Are Your Products Gluten Free? We understand that some people are celiac and some have a gluten sensitivity and that’s why we’re proud to say that all of our current butcher products are gluten free. Should we add any product that contains gluten we will ensure we clearly state this - as well as ensure that product does ...
  3. My Chicken has an odour to it - is this normal? Chicken having an unusual smell can seem concerning, however it may well be due to the packaging method rather than the chicken itself. Our chicken is vacuum packaged. This means your chicken is vacuum sealed for freshness purposes. During this process, some oxygen is removed from the packaging ...
  4. How is Your Seafood Caught/Is Your Seafood Wild or Farmed? All of our seafood is wild caught, by Ocean Wise certified suppliers - following environmentally friendly methods and adhering to guidelines providing for naturally sustainable regeneration. Our salmon is wild sockeye, from the Pacific coast; our scallops are from the coldest, deepest waters of ...
  5. Is Your Fish Sushi Grade? Our salmon and our tuna steaks are both sushi grade, as long as the product remains completely frozen until use. While we are not able to recommend consuming any product raw, we have verified with our Ocean Wise supplier that as long as a consistent temperature of frozen if maintained until use, ...
  6. Do you offer pasture raised poultry? Our poultry is free range and cage free, allowed to roam and scavenge at will. Our poultry is grain supplemented - ALL poultry is fed a supplemental diet of seeds and grains, it is necessary to good bird health, as chickens don't have a digestive system that can produce proper nutrients from ...
  7. What is in your chicken feed? Chicken feed is generally prepared in specialized feed mills and comes under the jurisdiction of the "Canada Feeds Act" which makes them subject to government regulations and inspections. While 90% of all animal feed in Canada is manufactured in these regulated and inspected feed mills, many ...
  8. What makes your vacuum sealed packaging better? Our vacuum seal machine is a Roll Stock machine, using only roll stock film. This is an industrial strength machine - it is much, much stronger than a home vacuum sealer machine. These machines come with assorted packaging guides so each item is custom sealed to its own shape. Our Roll Stock ...
  9. What is the best method for thawing Butcher Box products? We advise that all products are thawed on a plate or dish - because we cut our product fresh and vacuum seal and flash freeze it right away, products can become slightly compressed inside the sealed package in order to provide an airtight seal and prevent any chance of freezer burn. As products ...
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