Shipping & Delivery

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  1. Can I Choose How Often My Order Will Be Delivered? Yes, we’ve designed this site with differing frequency needs in mind.    When you place your first order, if it is any order other than our "Stock up and Save", you can select 3, 4, 5 or even 6 weeks as your renewal period. If you would like a frequency other than those listed, ...
  2. Which Area Do You Deliver? We ship to most of Ontario and many parts of Quebec. If you’re local to our Mississauga, ON office - an average of 1 - 1.5 hours range, we’ll deliver in our temperature controlled truck, via our own team member - we will email you with delivery arrangements for this to occur. However if ...
  3. How Much Does Shipping or Delivery Cost? FREE DELIVERY The price you see at checkout is the price you pay .. not a penny more - shipping and delivery is free for you.
  4. When Will I Receive My Order? You’ll typically receive your order within 1-5 business days. We schedule localized (generally, most locations within an hour to 1.5 hours from our plant in Mississauga) deliveries from Monday to Friday - and will email (and/or text) you with a day, date and 3 hour time slot as soon as we ...
  5. Will You Deliver To My Work? We absolutely can if needed - we also try to keep our delivery schedules as flexible as possible, if you have specific time needs please let us know and we will do our best to accommodate them!
  6. What If I Live In A Condo? No problem, at all! We are currently observing contactless delivery protocols due to COVID-19 for our localized deliveries - full details will be provided in your delivery confirmation email.If you aren't home during the delivery time slot we can make arrangements to have your order packed in an ...
  7. Can I Choose my Delivery Date? You can choose your delivery frequency, and you can change the processing date of any upcoming order, as long as you do so before the order is processed. Delivery dates will vary - if we are delivering via our own temperature controlled truck and driver, we will email you with tentative ...
  8. Can I Have an Order Delivered to a Different Address (cottage, parents, etc)? Absolutely! If you are going to your own or renting a cottage; if you plan to visit with family or friends; if you simply want to treat someone to a box on your subscription - simply log in to your account, go to your Address Book in the directory to the left, click on Add Address, enter the ...
  9. Where are your prices - how do I see your prices? It is very easy to see our box prices - simply click on "Build a Box" - you will be asked for your postal code and your email adress. This serves two purposes - If you enter your email address and already have a subscription, you will be reminded that you have a subscription and be asked if ...
  10. What does "curb side pick up" mean? Thank you for your question - we've started a new option for you - if you live locally, or if you perhaps want your order sooner than we are expecting to be in your area - we now offer curb side pick up - you can make arrangements with us to pick up your order from our offices here in ...
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